IN STORE PURCHASES

 Full Priced Store Returns:

For all full priced in-store purchases, please choose carefully as we do not offer a refund for a simple change of mind.

We are more than happy to offer an exchange or credit note with in 7 days from purchase date. Of course though, if your garment is faulty we will happily repair, exchange or refund. 

Please note: We can not accept returns on face masks, accessories & shapewear at anytime for hygiene reasons

Sale Items Store Returns

For all sale items purchased in-store, please choose carefully, as this sale is final. We do not offer any exchange, credit or refund. 

ONLINE PURCHASES

 Full Priced Online Returns

We want you to look and feel fabulous in your new Annah Stretton styles. Therefore, we are happy to exchange or refund full priced items from any part of your online order that you are not satisfied with.
You can return any full price, unworn garment within 14 days of receiving it, no questions asked.

Please note: We can not accept returns on accessories, hats, all face masks & shapewear at anytime for hygiene reasons.

Sale Items Online Returns

All sale items purchased online are Final - This includes items purchased on promotion - i.e: "Easter Sale" or "Black Friday Sale".

We are happy to offer an exchange or online credit if your item isn't suitable within 14 working days of receiving your item - but we will not be able to process a refund.

HOW TO: RETURN

 Online Exchange & Refund Process

If your items meet the exchange or refund criteria listed, please repackage your items, including the returns and exchanges form (button below) and post back to our head office within 14 days: 

If you are unable to print the below form, please copy out the relevant details on to a piece of paper and include it with your return

Stretton Clothing Company Limited
Attention: Online Returns
2 Marshall Street
MORRINSVILLE  3300
NEW ZEALAND

Please note for all exchanges and returns - the cost to return the item to our head office is at the customer's expense.

If the garment can be exchanged, an additional courier fee will be charged, we will call you to process the courier fee to ship your new item to you.

Approved refunds will be credited in the same manner in which they were originally paid.

Stretton Clothing does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible.

 

Returns & Exchanges Form

INTERNATIONAL PURCHASES

 International Returns:

If you are returning your item from outside of New Zealand, please contact us first at so we can organise with you the best way to get the items back.

Failure to do this may mean that you incur extra charges (Customs Duty). All charges and goods are your responsibility until they reach our warehouse. 

For all returns and exchanges - the cost to return and resend is at the customer's expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you.

 

contact us here