For all orders under $249, a Shipping + Handling fee will be charged, for within mainland New Zealand 

Nationwide
$8.99 - standard town addresses 

Rural:
$11.99 Rural Delivery
$10.99 Chatham Islands

Overweight parcels:
We may contact you for extra postage if your order requires excessive shipping due to the volume.

CLICK & COLLECT:

Click and collect is available free of charge for any items that are in stock* at your chosen location within NZ.

To find your closest store, click here

*If your chosen items are not in stock at your chosen location, you will not be able to proceed at checkout, pre order items are the exception, where you are able to pre order and item for collection at your nearest store. Please note, this can add a few extra days to the expected delivery timeframe of your pre order.

Please allow a minimum of 24 hours for click and collect, you will receive a pick up confirmation once your order is ready to collect.

Please note - our Morrinsville Flagship store + HQ is open Monday - Thursday, Click & Collect is not available on Fridays or weekends 

SHIPPING PROTECTION INSURANCE

Shipping Protection Insurance is available at checkout. This covers any instances of loss, damage or theft after your parcel has been dispatched from our warehouse. 

This means your order will be replaced as soon as possible (within our capabilities) if any of these occurrences were to happen.

If you choose not to select shipping protection insurance, we may lodge a claim with our shipping provider, which can take up to 6+ weeks, if accepted.

Your shipping insurance covers you for any exchanges made under that order. 
Shipping Insurance and postage costs are not refundable if you are to return your order.

If your New Zealand parcel was dispatched and scanned by the courier over 7 days ago and is still in limbo, you can contact us to make a claim. *
Australian parcels, we expect your parcel to be delivered by 2 weeks after dispatch from us. Please contact us if you are waiting past the 2.5 week mark.*

Any questions regarding Shipping Protection Insurance and additional charges, please contact us.

*At times of high demand such as Christmas, public holidays and natural disasters that may affect courier abilities, we may extend the claim timeframe to accommodate courier expectations.

For all orders to Australia - under $99 a live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us below.

For an express delivery at a set cost, you can choose our $24.99 DHL Express delivery, offering a 2-5 day turn around once dispatched.

Please note: Beach Umbrellas and pre filled cushions are not available to send to Australia.

USA | CANADA | UNITED KINGDOM | SINGAPORE

FREE SHIPPING on orders over $199

For all orders to the USA, Canada, UK and Singapore - under $199 a live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us below. 

Please note: Beach Umbrellas and pre filled cushions are not available to send to internationally.
Our heavy accessories such as Memo Cubes will increase shipping costs due to their higher weight.

INTERNATIONAL ORDERS (OUTSIDE those listed above)

A live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us here: caitlyn@strettonclothing.co.nz
A back up rate for international orders of $55NZD will be charged to your order if the system is unable to calculate a live rate for you. This covers shipping up to 3kg. If your parcel weighs more than 3kg or the rate charged was incorrect, we will contact you to arrange extra payment

Some countries (particularly the United Arab Emirates and Middle East) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment Any questions regarding International Shipping and Additional Charges, please email contact@strettonclothing.co.nz prior to placing your order.

EXCESS SHIPPING CHARGES 

All shipping thresholds above are on a good faith basis, if your order has excessive shipping charges, we may contact you for further payment to cover some of the excess costs. 

DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT?

Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here.

IMPORTANT NOTICE FOR ALL OVERSEAS CUSTOMERS:
Stretton Clothing Company Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service. 

COLOUR VARIATION:

Please note that the colour of our products represented on your monitor or device may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

 Full Priced Store Returns:

For all full priced in-store purchases, please choose carefully as we do not offer a refund for a simple change of mind.

We are more than happy to offer an exchange or credit note with in 7 days from purchase date. Of course though, if your garment is faulty we will happily repair, exchange or refund. 

Please note: We can not accept returns on face masks, accessories & shapewear at anytime for hygiene reasons

Sale Items Store Returns

For all sale items purchased in-store, please choose carefully, as this sale is final. We do not offer any exchange, credit or refund. 

 Full Priced Online Returns

We want you to look and feel fabulous in your new Annah Stretton styles. Therefore, we are happy to exchange or refund full priced items from any part of your online order that you are not satisfied with.
You can return any full price, unworn garment within 14 days of receiving it, no questions asked.

If you are unable to print the below form, please copy out the relevant details on to a piece of paper and include it with your return

Please note: We can not accept returns on accessories, hats, all face masks & shapewear at anytime for hygiene reasons.

Sale Items Online Returns

All sale items purchased online are Final - This includes items purchased on promotion - i.e: "Easter Sale" or "Black Friday Sale".

We are happy to offer an exchange or online credit if your item isn't suitable within 14 working days of receiving your item - but we will not be able to process a refund.

 Online Exchange & Refund Process

Please note for all exchanges and returns - the cost to return the item to our head office is at the customer's expense.

If the garment can be exchanged, an additional courier fee will be charged, we will call you to process the courier fee to ship your new item to you.

Approved refunds will be credited in the same manner in which they were originally paid.

Stretton Clothing does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible.

 INTERNATIONAL RETURNS:

If you are returning your item from outside of New Zealand, please contact us to let us know your parcel is to be expected.

All Customs/duty charges are your responsibility until they reach our warehouse. Return parcels must be tracked to ensure they reach us and can be found if lost. Items should be shipped back to us within 14 days of receiving the goods