Returns Are Easy

IN STORE PURCHASES

 Full Priced Store Returns:

For all full priced in-store purchases, please choose carefully as we do not offer a refund for a simple change of mind.

We are more than happy to offer an exchange or credit note with in 7 days from purchase date. Of course though, if your garment is faulty we will happily repair, exchange or refund. 

Please note: We can not accept returns on face masks, accessories & shapewear at anytime for hygiene reasons

Sale Items Store Returns

For all sale items purchased in-store, please choose carefully, as this sale is final. We do not offer any exchange, credit or refund. 
ONLINE PURCHASES

 Full Priced Online Returns

We want you to look and feel fabulous in your new Annah Stretton styles. Therefore, we are happy to exchange or refund full priced items from any part of your online order that you are not satisfied with.
You can return any full price, unworn garment within 14 days of receiving it, no questions asked.

Please note: We can not accept returns on accessories, hats, all face masks & shapewear at anytime for hygiene reasons.

Sale Items Online Returns

All sale items purchased online are Final - This includes items purchased on promotion - i.e: "Easter Sale" or "Black Friday Sale".

We are happy to offer an exchange or online credit if your item isn't suitable within 14 working days of receiving your item - but we will not be able to process a refund.
HOW TO: RETURN

 Online Exchange & Refund Process

If your items meet the exchange or refund criteria listed, please repackage your items, including the returns and exchanges form (button below) and post back to our head office within 14 days: 

If you are unable to print the below form, please copy out the relevant details on to a piece of paper and include it with your return

Stretton Clothing Company Limited
Attention: Online Returns
2 Marshall Street
MORRINSVILLE  3300
NEW ZEALAND

Please note for all exchanges and returns - the cost to return the item to our head office is at the customer's expense.

If the garment can be exchanged, an additional courier fee will be charged, we will call you to process the courier fee to ship your new item to you.

If you have paid for Shipping Protection Insurance, you are covered for any exchanges made under your initial order. Shipping Protection Insurance and your postage fees are not refundable.

Approved refunds will be credited in the same manner in which they were originally paid.

Stretton Clothing does its best to ensure that all customers receive top quality merchandise. However, if you believe that your item is faulty, or different from the description provided on the website, please contact us by email and we will work to resolve the issue as quickly as possible.

 

Returns & Exchanges Form
INTERNATIONAL PURCHASES

 International Returns:

If you are returning your item from outside of New Zealand, please contact us to let us know your parcel is to be expected.

All Customs/duty charges are your responsibility until they reach our warehouse. Return parcels must be tracked to ensure they reach us and can be found if lost. Items should be shipped back to us within 14 days of receiving the goods 

For all returns and exchanges - the cost to return and resend is at the customer's expense. If the garment can be exchanged, we will call you to process the courier fee when return the new item to you. The return and refund framework applies to all online orders, accessories and shapewear cannot be returned for a refund.

 

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QUESTIONS? CONTACT US

IMPORTANT INFO

HAPPY TO HELP
We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt immediately and try on item/s to determine if any returns or exchanges are required. All garments will be quality-checked before being sent to you.

DISCOUNT CODES / ONLINE CREDITS  / 10% FAMILY DISCOUNT

Online credit codes or Discount codes can not be used together - only one code can be used per purchase. Ie - An online credit code and "Laboursale2" code cannot be used together. If you would like to do this - we are happy to do this manually over the phone - during our head office business hours - 8am to 4pm | Monday to Thursday - (+64) 07 889 4053

COLOUR VARIATION:

Please note that the colour of our products represented on your monitor may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

 

TERMS & CONDITIONS OF PURCHASING ONLINE GIFT CARDS

The following terms and conditions (“Terms“) apply where you use, purchase or contribute to an Annah Stretton Online Gift Card (“Gift Card“)  By using, purchasing or contributing to a Gift Card, you agree to these Terms. If you allow another person to use or take possession of your Gift Card, you must tell that person that they will be bound by these Terms.

Annah Stretton Gift Cards
Annah Stretton Online Gift Cards are issued by Annah Stretton (www.annahstretton.co.nz) and are redeemable online for merchandise sold on our website www.annahstretton.co.nz

Gift Cards are sold on a no refund, exchange or cancellation basis.

Gift Cards may not be used for any other purpose.  Purchase with a Gift Card is as if the purchase was made by way of cash payment. Gift Cards may not be redeemed for cash.  They are not legal tender, account cards, credit or debit cards or securities. A single Gift Card can be loaded with a minimum value of $10 and a maximum value of $1,000. We cannot sell more than $4,999 of gift cards to any individual, company or other legal entity within any 3 month period.  We also cannot split a bulk order exceeding $4,999 of gift cards into multiple smaller orders, even where those smaller orders may be spread over a timeframe longer than 3 months.
Gift Card credit does not expire Gift Cards should be held in a secure place, as any person holding the Gift Card code may be able to use it to make purchases. Lost or stolen Gift Cards will not be replaced. 

The bearer of a Gift Card may not consolidate the balances of several Gift Cards onto a new Gift Card.

Annah Stretton reserves the right to cancel any Gift Card, or the Gift Card programme, for any reason at any time without notice. If this occurs, the balance on all valid Gift Cards will be refunded to the holder on presentation of the Gift Card.
Annah Stretton may vary these Terms from time to time by posting revised Terms on our website.  Your Gift Card may not be copied or reproduced in any circumstances.
Redeeming an Online Gift Card
Subject to any rights you may have at law, including under the Consumer Guarantees Act, all Gift Cards are sold on a no refund, exchange or cancellation basis.
These Terms are governed by New Zealand law.
Privacy
   Details on what information we collect and how we use it is set out in our privacy policy. By providing us with information about you or any other person, you must be authorised to provide such information and you agree to our privacy policy. 18.   We do not collect any credit card information in the purchase of gift cards online.  

Questions? Contact us