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Terms and Conditions
CUSTOMER SERVICE POLICY:
Stretton Clothing is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. Once your order has been dispatched, liability of the parcel is with the courier provider. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.
DISCOUNT CODES / ONLINE CREDITS / 10% FAMILY DISCOUNT
Online credit codes or Discount codes can not be used together - only one code can be used per purchase. I.e. - An online credit code and "Laboursale2" code cannot be used together.
5% & 10% Off codes for new subscribers, Gold Card members and other promotional sign ups are valid for sales of $50 or more (pre shipping costs) and are valid for full priced items only.
All AUTO Sale Discount Codes - i.e "LABOURSALE" "FURTHERREDUCED" "BOXINGDAY" - are for an extra amount of the SALE price, and only on SALE items. All "promo" & "bundle" items are excluded. If the auto code does not apply at the checkout - the item is not on sale.
PRICING:
Within New Zealand, all prices are in New Zealand dollars (NZD) and include GST (15% sales tax).
Within Australia all prices are in Australian dollars (AUD) include GST & have a 10% buffer price increase applied to compensate for a wavering exchange rate.
All prices are correct at time of publication; however we reserve the right to alter prices for any reason and at any time.
PAYMENT OPTIONS:
We have 3 options:
Credit card - directly into our account
Zip Pay - https://www.annahstretton.co.nz/pages/zip
Afterpay - https://www.annahstretton.co.nz/pages/afterpay
Once funds have been received and cleared, we will courier your items to your nominated postal address Please note: This must not be a PO Box as couriers only deliver to physical street addresses.
SHIPPING POLICIES:
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NEW ZEALAND: For all orders under $200, a Shipping + Handling fee will be charged, for within mainland New Zealand Rural: All New Zealand orders are delivered in a signature-required courier parcel. Next-day delivery where possible. We cannot ship to a PO Box address Occasionally we may have to source a garment from one of our stores - this can add up to 3 days to our delivery time. Our system may calculate multiple flat rate fees for split parcels - please email us if you are being quoted excessive shipping at checkout. caitlyn@strettonclothing.co.nz |
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CLICK & COLLECT: Click and collect is available free of charge for any items that are in stock* at your chosen location within NZ. To find your closest store, click here *If your chosen items are not in stock at your chosen location, you will not be able to proceed at checkout, pre order items are the exception, where you are able to pre order and item for collection at your nearest store. Please note, this can add a few extra days to the expected delivery timeframe of your pre order.
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SHIPPING PROTECTION INSURANCE Shipping Protection Insurance is available at checkout. This covers any instances of loss, damage or theft after your parcel has been dispatched from our warehouse. Your shipping insurance covers you for any exchanges made under that order. If your parcel arrives and items are damaged, or your parcel is stolen once delivered, please contact us to lodge a claim. OR If your New Zealand parcel was dispatched and scanned by the courier over 7 days ago and is still in limbo, you can contact us to make a claim. * Any questions regarding Shipping Protection Insurance and additional charges, please contact us. *At times of high demand such as Christmas, public holidays and natural disasters that may affect courier abilities, we may extend the claim timeframe to accommodate courier expectations. |
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AUSTRALIA For all orders to Australia - under $200, an $18.99 flat rate applies. For an express delivery at a set cost, you can choose our $34.99 DHL Express delivery, offering a 2-5 day turn around once dispatched. |
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CANADA FREE CANADA SHIPPING on orders over $199CAD* For all orders to Canada - under $199: Orders Under $100 = $45CAD Shipping Please note: Beach Umbrellas and pre filled cushions are not available to send to internationally. |
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UNITED STATES: FREE USA SHIPPING On Orders Over $199USD* For all orders to the United States - under $199: Orders Under $100 = $30USD Shipping Please note: Beach Umbrellas and pre filled cushions are not available to send to internationally. |
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UNITED KINGDOM: FREE UK SHIPPING On Orders Over £199 For all orders to the United Kingdom - under £199: Orders Under £100 = £25 Shipping Please note: Beach Umbrellas and pre filled cushions are not available to send to internationally. |
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SINGAPORE FREE SINGAPORE SHIPPING On Orders Over $199 SGD For all orders to Singapore - under $199 a live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us below. Please note: Beach Umbrellas and pre filled cushions are not available to send internationally. |
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INTERNATIONAL ORDERS (OUTSIDE those listed above) A live rate shipping fee will be applied based on your order weight and your address. These rates are provided by our courier account and are as competitive as we can make them. If you are being quoted a higher than expected rate, try a work address or get in touch with us here: caitlyn@strettonclothing.co.nz Some countries (particularly the United Arab Emirates and Middle East) are more expensive to ship to - if the courier charge exceeds $55.00 we will contact you to arrange extra payment Any questions regarding International Shipping and Additional Charges, please email contact@strettonclothing.co.nz prior to placing your order. |
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EXCESS SHIPPING CHARGES All shipping thresholds above are on a good faith basis, if your order has excessive shipping charges, we may contact you for further payment to cover some of the excess costs. |
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DO I HAVE TO PAY FOR THE TAX AND DUTIES ON THE SHIPMENT? Yes, these are not included in your order total and are determined at destination. Any import taxes and customs clearance charges are the responsibility of the consignee. Each country has different thresholds for these charges, we advise you to check with your local customs for full details on any fees/delays that might be incurred. Please note, if a consignment is unable to be delivered due to refusal of these charges, the consignment will be abandoned, find more info here. IMPORTANT NOTICE FOR ALL OVERSEAS CUSTOMERS: |
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COLOUR VARIATION: Please note that the colour of our products represented on your monitor or device may differ slightly to the physical item. If you have any concerns regarding this, please contact us to discuss further. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. |
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HOW DOES IT WORK IF I BUY A PRE ORDER ITEM? Your order will be held until all items are in stock to send out. Pre Order items are all sold with an expected delivery date listed, this is generally the date we are expecting them in to our warehouse. It can take our team an extra few days to get through packing all pre orders, especially for popular items such as our tea towels and memo cubes. Occasionally the projected date can change due to international logistics hold ups and public holidays. |
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CAN I MARK THIS AS A GIFT/LOWER VALUE? For legal reasons we cannot declare items as a lower value, as the invoices must read true to the contents of the package and the initial transaction. |
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SPLITTING ORDERS OR COMBINING Orders cannot be combined after they have been placed to save on shipping costs. |
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CUSTOMER SERVICE POLICY: Stretton Clothing is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund. |
RETURNS
DUE TO HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES ON FACE MASKS & ACCESSORIES.
Competition Terms and Conditions (including Facebook promo's)
- Only people living in New Zealand are eligible to enter.
- Employees of Stretton Clothing Limited or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
- All entries must be complete to be valid.
- In the case of a competition question, then this must also be answered correctly, to be valid.
- Only one entry per email address will be accepted as valid.
- All complete entries received on time will be entered into the prize draw.
- Entries must be received by midnight on the stated closing date.
- The winning entry will be drawn on the day after the closing date.
- The winner will be notified by email within two working days of being drawn. The winner must respond to this email within five working days to confirm contact details and address details. If the winner does not, then the competition will be re-drawn. If for any reason the winner does not receive communication from Stretton clothing they have one month to claim any prize by contacting Head Office.
- Upon re-draw, the winner from this will then go through point 8 again.
- The judge's decision is final and no correspondence will be entered into.
- Stretton Clothing and the competition promotion company reserves the right to terminate this promotion without notice at any time.
- Entry is consent to receive Annah Stretton email newsletters and promotions.
- Entry is consent to be added to the email mailing list for the competition promotion company for future promotions or emails.
- Prize cannot be redeemed for cash.
- The prize package is not transferable nor exchangeable.
- The winners acknowledge that Stretton Clothing accepts no responsibility or liability for any harm, damage or illness or injury, which may occur as a result of the winners winning the prize, and the winner accepts and uses the prize at his or her own risk.
- The winners acknowledge that Stretton Clothing accepts no responsibility or liability for any prizes being sent to incorrect postal addresses. Stretton Clothing uses what is confirmed via email from the prize winner.
- Stretton Clothing reserves the right to amend/ decide the required number of entries for a competition in relation to choosing a winner at its own disclosure.
- By sending in an entry, you accept these terms and conditions.
- At Stretton Clothing, we are committed to protecting your privacy. We use the information we collect about you to send out email newsletters and promotions and to provide a more personalized viewing web experience. Please read on for more details about our privacy policy.
- The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Cookies and local storage
The Annah Stretton site currently uses cookies and local storage to collect and store information about you when you visit our site. Cookies are small data files which may include an anonymous unique identifier. They enable web sites to recognise repeat users, allowing sites to compile aggregated data for content and site improvements. Cookies do not damage computers or files. They are typically sent to your browser from a web site and then stored on your computer/smartphone, from where they may send data to other web servers. Cookies and local storage are widely used.
Cookies are necessary to protect your privacy while disclosing your address details and while logging in and allow us to provide an optimal experience when using our website. Please note if you choose not to allow cookies, you may not be able to access all the services on our website.
Annah Stretton also uses Google technology to better understand your user behaviour. When you use our website and perform certain actions such as making purchases or adding items to your cart, we use Google technology to record this. This enables us to remarket to you using Google technology and means that you may see ads from Annah Stretton when you visit other websites. You can opt out of Google's, and our, use of these cookies by visiting Google's Ads Preferences Manager. View Google's advertising privacy policies.
HAPPY TO HELP
We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt as soon as you receive and try on item/s to determine if any returns or exchanges are required. All garments will be quality-checked before being sent to you. Please contact us here.
OUR ETHICAL + SOCIAL COMPLIANCE POLICY
ABOUT OUR POLICY
The Factories Stretton Clothing Company are working with are committed to manufacturing products under safe, fair, and humane working conditions.
Our ethical sourcing policy includes but is not limited to:
- Criteria on labour rights, anti-corruption, fair and safe working conditions, and environmental compliance
- Covers all our final stage manufacturers.
- Incorporates conventions of the international labour organisation (ILO) and principles of the united nations universal declaration of human rights. In addition to setting as a minimum, compliance with local laws and regulations, this policy provides requirements and standards that all factories manufacturing Annah Stretton garments must demonstrate continuous improvement towards. They include:
FREEDOM OF EMPLOYMENT
Factories must not use forced, bonded or prison labour. Workers will not be required to lodge deposits or identity papers with an employer and must be free to leave work at the end of the shift and terminate their employment with reasonable notice. If a worker is found to be employed under such conditions Stretton Clothing will terminate all further work with this factory.
FREEDOM OF ASSOCIATION
Suppliers will recognise the right of employees to join unions or representative committees, and the right of worker’s associations to collective bargaining.
Where the right to freedom of association and collective bargaining is restricted under law, the employer allows the development of a means for independent and free association and bargaining.
SAFE WORKING CONDITIONS
A safe and hygienic working environment shall be provided. Adequate steps shall be taken to prevent accidents and injury to health arising out of, or occurring in the course of, work by minimising as far as practical hazards in the workplace.
Health and safety training shall be provided and practiced on site.
CHILD LABOUR
There shall be no new recruitment of child labour, Stretton Clothing Company does not tolerate or work with ant factories using Child Labour.
FAIR WAGES
Terms and conditions of employment must be clearly communicated to all workers. written records of payments must be maintained for audit purposes. wages must be paid in line with national legal standards or industry benchmarks, whichever is greater.
Wages must be paid at regular intervals according to national or industry benchmarks. any deductions not provided for under national law are not permitted without the express written permission of the worker.
REASONABLE WORKING HOURS
All Factories Stretton Clothing Company are working with, prohibits the use of excessive overtime. Suppliers must comply with applicable laws and regulations in regards to working hours and must operate in a manner that promotes humane and productive hours of work and working conditions.
NON-DISCRIMINATION
There is to be no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
FAIR AND EQUITABLE TREATMENT
Physical abuse, the threat of physical abuse, sexual and other forms of harassment, verbal abuse and other types of intimidation will never be used by a supplier or factory in relation to their workers.
The deduction of wages as a disciplinary measure will not be used.
Obligations to employees under labour and social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, subcontracting, or home-based working schemes; nor through apprenticeship schemes where there is no real intent to impart skills or provide regular employment; nor shall any such obligations.
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